Directive
- Answer these questions within your course journal.
- Identify the date you enter answers
- Label journal entry as: Quiz - Module 11
- Submit for review when complete
- Identify page number or external source of answer - but answer with your own words
Questions
1. What are the most common kind of negative messages?
2. Identify various types of negative messages.
3. What is the best way to give bad news to customers and others outside of your organization (external stakeholders)?
4. What are the for steps to organizing a negative letter?
5. What are the four steps to giving bad news to superiors (internal stakeholders)?
6. What are the three steps to organizing a negative Memo to peers or subordinates? Provide an example.
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