Wednesday, October 28, 2009

Week 11 - Quiz - Module 10

Directive:

  • Answer these questions within your course journal.
  • Identify the date you enter answers
  • Label journal entry as: Quiz - Module 10
  • Submit for review when complete
  • Identify page number of answer - but answer with your own words


Questions

1. When PROBLEM is used in Analysis of the Problem what does each letter stand for? Paraphrase meanings.

2. What is the best method of sending a thank you note in the business world. Why?

3. How do you organize information and positive messages?

4. When should I use reader benefits in informative and positive messages?

5. What is a web browser (use outside source)

6. What is "netiquette" and netiquette rules?

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